Man, even though I hate to say it, Apple customer service is insanely awesome. I called them a couple weeks ago to see if it was still covered under warranty, and it was (with about 8 days to go). There were a few complications because I didn't have my receipt and part of their system said I was out of warranty, while the other said I was still in warranty. Anyway, they were awesome and got everything straightened out and were able to service my iPod. Every time I called Apple Care their was less than a 5 minute wait and the people were really cool... sorta like Microsoft.

So yeah, they overnighted me packaging to send the iPod back to them in. The package even had tape in it so I could tape the box back up, ha. I overnighted it back (on their charge) and within a week I had a brand new iPod at my doorstep... haha. I heart my new iPod.